As We Say Goodbye

Are you closing all operations?

We will be halting operations entirely this March, including our online store and studio.

Are all sales final?

01/23/23 – All orders purchased online or in-store are final and not applicable for returns, credit, or otherwise. We can no longer accept returns of any kind.

Are there any other ways to support Fortnight moving forward?

You can shop our inventory to find a new piece to add to your everyday rotations, or if you’ve been a Fortnight collector over the years, we would love to hear from you! Words of affirmation go such a long way and will mean so much to our team.

We kindly request any love notes as a Google Review, or you can privately message us at contact@fortnightlingerie.com.

Can I still book my in-person fitting appointment?

Our in-person Fit & Shop appointments are now complete. Please email us at customercare@fortnightlingerie.com to join our waitlist should we open up new appointments.

What happens if I purchase something that is discounted that doesn’t fit?

Unfortunately all sales are indeed final, we will not accept items back for any reason.

What happens if I have a Gift Card?

Our team has been actively following up with Gift Card holders for quite some time now. If you still have a lucky amount to spend, we encourage you to Shop Our Collection Here to find something to love. If your bra and underwear size is out of stock, we suggest you browse our Lounge Collection for pieces with more flexible sizing.

Will you be offering repairs on a long-time favourite item?

We have ended our repair services. We encourage you to contact a local seamstress or tailor.

Will you be having any sales as you close down?

As our inventory reduces, please ensure you subscribe to our newsletter for any upcoming sales and initiatives.

Is there anywhere else to purchase your pieces in the future?

While some of our former stockists still have inventory, please subscribe to our newsletter for additional updates.

General Inquiries

Is curbside pickup available?

Curbside pickup is available at 198 Walnut Ave. Unit 6. Simply select ‘local pickup’ at checkout and we will be in touch with pick up times.

How do I find my correct bra size?

The tape measure method of bra fitting can often be inaccurate. Instead, we feel that understanding how a bra should fit and feel will give you the tools to find your perfect fit. To do this, start by putting on your favourite bra, stand in front of a mirror and read our step-by-step method of understanding how bra sizing works and what size to purchase. You can also reference our Fit Guide.

How do I care for my Fortnight bra?

The more you wash your bras the longer they will last. Hand washing every 1-3 wears is recommended in order to remove oils that eventually break down elastic. Fill your sink with tepid water and lightly rub a mild soap into the garment. Let soak for 5-10 minutes, rinse and hang to dry. Do not machine dry. Do not iron. Do not dry clean. Do not use fabric softeners.

How do I care for my slip, bodysuit and bottoms?

Although hand washing is always recommended for delicate fabrics, you can machine wash slips, bodysuits and bottoms in a cold, gentle cycle, using a mild detergent. Fully close the back clasp before washing. Do not wash with garments that may snag, catch or pull on delicate fabrics. Do not machine dry. Do not iron. Do not dry clean. Do not use fabric softeners.

Do all Longline bras fit the same?

Each fabric gives each garment a different fit and feel, which is described on the detail page for each product. Elastic does relaxe overtime, if you’re used to wearing a well worn bra, a new one in the exact same size will feel much different.

Do you sell molded cup bras?

All of our bras are cut and sewn by hand. Rather than molded cups, we use seams to add structure, support, and longevity to a bra. It helps to create a natural, comfortable, yet highly supportive fit.

Have a gently worn or new bra and want to donate?

If your bra passes the best friend test (would you give it to your best friend to wear?) then Lift: the bra project can find a home for it. Gently worn bras have no rips, no stains and no worn out straps, elastic or support. Learn More.

Billing

Will I be charged duties and taxes when I receive my order?

Extra fees are added at your border if your package exceeds your local threshold levels for personal imports. Please be aware that every country has different customs laws, and international orders may incur local charges upon delivery. Any taxes and customs fees into any country outside of Canada are the responsibility of the receiver.

What currency are your prices listed in?

All items are reflected in both CAD and USD depending on your IP address. However, all orders will be charged in CAD. If you are located in the US, you will see the adjusted price at check out and on your Visa Bill for the Canadian conversion of your total bill.

Shipping

How much is shipping within Canada?

Our flat rate shipping is $12 or free over $175.

Do you ship internationally?

We do! Our flat rate shipping rates are $12 to the US (free over $175) and $60 for the rest of the world.

What carrier do you use?

We ship all orders via Fedex. Ship times range from 3-5 business days from pickup. Returns are booked through Canada Post or USPS.

What if I need to change or cancel my order?

Please send us an email to customercare@fortnightlingerie.com as soon as possible, since orders are shipped within 3 business days of receipt. If your order has already shipped, we cannot reroute packages. If you do not wish to receive your order or wish to change the size, please reach out to us to request a Return Authorization number.

How do I track my order?

Once your order ships you will receive an email with your tracking number. Please note that orders are shipped from the warehouse within 3 business days of the date your order was placed.

Do you provide return labels?

When you email us to get a Return Authorization, we will also send you a return shipping label. North American Returns are a $12 flat fee, and International Returns are a $45 flat rate. This will be deducted from your refund.

Security & Confidentiality

What payment methods does Fortnight accept and is it safe to use my credit card online?

We accept Visa, MasterCard, and American Express credit cards. All payments are processed through a secure checkout system powered by Shopify.

Learn More about our Privacy Policy.