Shipping Information

General Overview

We cannot ship to any international forwarding companies or PO boxes. All orders are shipped from Toronto. Orders will be shipped within 3 business days from receipt. You will receive an email confirmation complete with a tracking number once your order has been shipped. Check your spam folder if you did not receive this email in your inbox. We are not responsible for any shipping delays including lost or damaged packages. Overnight shipping is not available.

Canadian Orders

Shipping within Canada is a $12 flat rate, with free shipping over $150. All items ship through UPS with an estimated delivery of 2-9 business days depending on the postal code we are shipping to. Canadian orders are subject to applicable provincial taxes. Returns are a $12 flat rate.

US Orders

US shipping rates are $12 flat rate, with free shipping over $150. All items ship through UPS with an estimated delivery of 2-9 business days. US orders are subject to local import duties and taxes. These are the responsibility of the receiver. For more information on customs policies in your country, please contact your local customs office. Orders outside of Canada are not required to pay Canadian taxes. We are required by customs authorities to declare the value of all parcels. Please note that if you are shipping a gift, the cost of the item will be included on the customs form on the outside of the package. Returns are a $12 flat rate.

International Orders

International shipping rates are $45 flat rate, with free shipping over $400. All items ship through DHL with an estimated delivery of 2-9 business days. International orders are subject to local import duties and taxes. These are the responsibility of the receiver. For more information on customs policies in your country, please contact your local customs office. Orders outside of Canada are not required to pay Canadian taxes. We are required by customs authorities to declare the value of all parcels. Please note that if you are shipping a gift, the cost of the item will be included on the customs form on the outside of the package.

Returns & Terms

Customer Services

We are available by phone on weekdays from 1000 to 1800 EDT. We are closed weekends and Canadian statutory holidays. To be eligible for returns online, items must not been worn, altered or washed, remain in original packaging with all tags attached, and be purchased through our website. Underwear, Bodysuits, Swimwear and Sale items are final sale. Sale code orders are final sale. For in store purchases, all bras, slips and sleepwear are eligible for exchange or store credit within 7 days of purchase. Underwear, bodysuits and swimwear are final sale. All items purchase on sale are final sale.

Return for Refund

We do not currently offer direct exchanges. If another size or colour is desired, we recommend placing a new order and returning your original item(s) back to us for a refund.

For returns, please contact customercare@fortnightlingerie.com within 72 hours of receiving your order for an RA number. Please state your order number, styles and sizes, the reason for the return, and confirmation the item(s) meet the return criteria above. You will be provided with return shipping instructions and a RA number.

Please ensure your RA number is clearly written on the box when returning the goods.

Email customercare@fortnightlingerie.com with your return tracking number. COD parcels will not be accepted. There is a $10 return fee for all returns requiring postage unless the item is deemed faulty. This will be deducted from your total refund amount. This fee does not apply to curbside returns. Once the product has been received and approved, we will process the refund within 4 business days. You will receive an email notification of your refund once it is completed. Processing times depend on your bank. Refunds will be credited to the original method of payment used.

Underwear, Bodysuits and Sale items are final sale. Sale code orders are final sale.

Payment Information

Payment Optio3ns

Visa & MasterCard accepted.

Currency

Prices displayed on our site are quoted in Canadian and US dollars. Orders shipped within Canada will be charged in CAD. Orders shipped outside of Canada will be charged in USD.

The transaction will be charged to your credit card only after we have verified your card details, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.