Shipping Information

All orders are shipped from Toronto within 3 business days of receipt. We cannot ship to any international forwarding companies or PO boxes. You will receive an email confirmation complete with a tracking number once your order has been shipped. Please check your spam folder if you did not receive this email. Depending on location, orders will be shipped through FedEx or Canada Post with estimated delivery of 3-5 business days. Canadian orders are subject to applicable provincial taxes.

Promotions

  • Archive Sale 20-60% off past collections and sample pieces. Final Sale.
  • Free shipping on orders over $175, or a $12 flat rate within Canada and US.
  • Free shipping on orders over $400 for international shipping, or a $60 flat rate.

International Orders

For more information on customs policies in your country, please contact your local customs office. Orders outside of Canada are not required to pay Canadian taxes. We are required by customs authorities to declare the value of all parcels. Please note that if you are shipping a gift, the cost of the item will be included on the customs form on the outside of the package. All items ship through DHL with estimated delivery of 2-9 business days.

  • International orders are subject to local import duties and taxes.
  • Duties and taxes are the responsibility of the receiver.

Shipping Delays & Lost Packages

Any shipping delays or lost/damaged goods are the responsibility of the courier. We are happy to help initiate this process and are here for support.

Return Policy

Starting January 23, 2023 – All orders purchased online or in-store are final and not applicable for returns, credit, or otherwise.

Any orders placed before 01/23 are eligible for return by January 31, 2023. After that, we can no longer accept returns of any kind.

Please Note

  • Underwear and bodysuits are final sale.
  • Discounted items are final and not applicable for returns or refunds.
  • Store credit will be issued as a digital gift card. Credits cannot be refunded.
  • Canadian and US returns are a $12 flat rate and will be deducted from your total refund amount.
  • International returns are a $60 flat rate, and will be deducted from your total refund amount.
  • After 14 days of receiving your package, we will not accept return or exchange requests.

Begin Your Return

Please contact customercare@fortnightlingerie.com within 72 hours of receiving your order for an RA number. Please state your order number, styles and sizes, the reason for the return, and confirmation that the item(s) meet the return criteria above. You will be provided with return shipping instructions and a RA number.

  • Please ensure your RA number is clearly written on the box when returning the goods.
  • Returned garments must be shipped out to our studio within 5 business days of approval.

Once the product has been received and assessed, we will process the refund within 4 business days. You will receive an email notification of your refund once it is completed. Processing times depend on your bank. Refunds will be credited to the original method of payment used, or as a store credit.

Exchanges

We do not offer direct exchanges. If another size or colour is desired, we recommend placing a new order and returning your original items to us for a refund or store credit.

For any further questions please email customercare@fortnightlingerie.com.

Pickup Policy

Purchased items not picked up within 30 days of your initial pickup notification are considered final sale. If your package has not been picked up within 12 months of your pickup notification, we will consider the goods abandoned and the items will be surrendered.

Services

Customer Care

We are available by phone on weekdays from 1000 to 1800 EST. We are closed weekends and Canadian statutory holidays.

In-Store Fittings

By appointment only, visit our Toronto showroom for an in-person shopping experience. Be sized by our Fit Expert and shop our entire collection. Learn More

Payment Information

Payment Options

Visa, MasterCard and Amex are accepted.

Currency

All Canadian transactions will be exclusively displayed and processed in CAD. For International customers, prices are shown in USD but will be charged in CAD at checkout per the most up-to-date currency exchange rates. Your transaction will be charged to your credit card only after we have verified your card details, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.

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